:root{--bg:#f4f6f8;--card:#fff;--nav:#002e59;--ink:#1b333e;--muted:#788894;--line:#e4e9ed;--accent:#007cbb;--accent-soft:#e6f4fc;--orange:#bf671c;--shadow:0 3px 15px #17323d04}*{box-sizing:border-box}body{background:var(--bg);color:var(--ink);margin:0;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-size:14px;line-height:1.5}button,input,select,textarea{font:inherit}button,a,input,select,textarea{outline-offset:4px}button,a{touch-action:manipulation}button{cursor:pointer}button:disabled{opacity:.48;cursor:not-allowed}a{color:inherit;text-decoration:none}h1,h2,h3,h4,p{margin-top:0}h1{letter-spacing:-1px;margin-bottom:10px;font-size:32px;font-weight:650;line-height:1.2}h2{letter-spacing:-.65px;margin-bottom:12px;font-size:25px;line-height:1.25}h3{letter-spacing:-.2px;margin:0 0 10px;font-size:17px;font-weight:650}p{margin-bottom:16px}small{font-size:11px}label{color:#506571;margin-bottom:17px;font-size:12px;font-weight:600;display:block}input,select,textarea{width:100%;color:var(--ink);background:#fff;border:1px solid #dce3e7;border-radius:6px;min-height:40px;margin-top:6px;padding:10px 12px;display:block}textarea{resize:vertical;line-height:1.6}input:disabled,select:disabled{color:#788894;background:#f5f7f9}select{padding-right:25px}form{margin:0}input[type=checkbox]{width:16px;height:16px;min-height:16px;accent-color:var(--accent);margin:0}.checkbox{align-items:center;gap:8px;font-size:12px;font-weight:400;display:flex}.primary,.secondary{white-space:nowrap;border:1px solid #0000;border-radius:6px;justify-content:center;align-items:center;gap:9px;min-height:40px;padding:10px 15px;font-size:12px;font-weight:600;display:inline-flex}.primary{background:var(--accent);color:#fff;box-shadow:0 2px 3px #007cbb15}.secondary{color:#38515e;background:#fff;border-color:#dce3e7}.primary svg,.secondary svg{width:16px;height:16px}.small-button{min-height:31px;padding:6px 10px;font-size:11px}.wide{justify-content:space-between;width:100%}.button-row{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.form-actions{justify-content:space-between;align-items:center;gap:15px;margin-bottom:12px;display:flex}.form-actions select{width:auto;max-width:190px;margin:0}.muted{color:var(--muted)}.small{font-size:12px}.eyebrow{color:#7a8d96;letter-spacing:1.35px;margin-bottom:10px;font-size:9px;font-weight:650;display:block}.section-label{letter-spacing:1.1px;color:#718691;justify-content:space-between;align-items:center;margin:27px 0 16px;font-size:9px;font-weight:650;display:flex}.section-label:first-child{margin-top:0}.section-label span{letter-spacing:0;font-size:10px;font-weight:400}.required{color:var(--orange)}.text-orange{color:var(--orange);font-weight:600}.nowrap{white-space:nowrap}.brand{color:#fff;letter-spacing:-1px;align-items:center;gap:10px;font-size:23px;font-weight:650;display:flex}.brand-mark{color:#fff;letter-spacing:-2px;background:#009bdb;border-radius:7px;justify-content:center;align-items:center;width:30px;height:30px;padding-right:2px;font-size:19px;font-weight:750;display:flex}.app-shell{min-height:100vh;display:flex}.sidebar{background:var(--nav);z-index:20;flex-direction:column;width:235px;padding:28px 20px 18px;display:flex;position:fixed;inset:0 auto 0 0}.workspace-label{color:#70919e;letter-spacing:1.5px;justify-content:space-between;margin:42px 11px 15px;font-size:8px;display:flex}.workspace-label span{color:#98b5bf;letter-spacing:0;background:#27434d;border:1px solid #3a535b;border-radius:3px;padding:1px 4px;font-size:8px}.sidebar nav{flex-direction:column;gap:6px;display:flex}.sidebar nav button{color:#9bb2bc;text-align:left;background:0 0;border:0;border-radius:6px;align-items:center;gap:13px;padding:13px 12px;font-size:12px;display:flex;position:relative}.sidebar nav button.active:before{content:"";background:#42b89b;width:3px;height:20px;position:absolute;top:15px;left:-20px}.sidebar nav button i{background:#42b89b;border-radius:50%;width:6px;height:6px;margin-left:auto}.sidebar nav svg{opacity:.9;width:18px;height:18px}.sidebar-foot{margin-top:auto;padding-top:50px}.local-indicator{color:#83a2ac;border-bottom:1px solid #29424c;align-items:center;gap:7px;padding:0 10px 22px;font-size:10px;display:flex}.local-indicator i{background:#44ae8c;border-radius:50%;width:5px;height:5px}.profile{align-items:center;gap:9px;margin:20px 0 12px;display:flex}.avatar{color:#c4ddd9;background:#31525c;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;font-size:12px;font-weight:600;display:flex}.profile strong{color:#dce7e9;text-overflow:ellipsis;white-space:nowrap;max-width:150px;font-size:10px;font-weight:500;display:block;overflow:hidden}.profile small{color:#7897a3;font-size:9px;display:block}.logout{color:#88a6b0;background:0 0;border:0;padding:6px 0 0 41px;font-size:10px}.main-wrap{flex-direction:column;width:calc(100% - 235px);min-height:100vh;margin-left:235px;display:flex}.topbar{border-bottom:1px solid var(--line);color:#92a0a9;background:#fff;justify-content:space-between;align-items:center;min-height:70px;padding:0 38px;font-size:10px;display:flex}.topbar span{margin:0 10px}.topbar strong{color:#4d6471;font-weight:500}.top-right{align-items:center;font-size:10px;display:flex}.top-right span{margin:0 0 0 24px}.environment{letter-spacing:.9px;color:#6a7e89;border:1px solid var(--line);border-radius:4px;padding:4px 7px;font-size:8px;font-weight:650}.main-content{flex:1;width:100%;max-width:1700px;margin:0 auto;padding:34px 38px 45px}.page-title{justify-content:space-between;align-items:center;gap:24px;margin:0 0 29px;display:flex}.page-title p{color:#7b8b96;margin:0;font-size:12px}.page-title .eyebrow{margin-bottom:11px}.card{background:var(--card);border:1px solid var(--line);box-shadow:var(--shadow);border-radius:9px;overflow:hidden}.card-header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:10px;padding:23px 26px 20px;display:flex}.card-header h3{margin:0}.card-header .eyebrow{margin-bottom:5px}.card-body{padding:25px 26px}.side-card{padding:26px}.page-footer{border-top:1px solid var(--line);color:#93a1aa;letter-spacing:1px;justify-content:space-between;padding:17px 38px;font-size:8px;display:flex}.page-footer span{letter-spacing:0;font-size:9px}.error,.notice{color:#a34f2d;background:#fff3ed;border:1px solid #f2d4c7;border-radius:6px;margin:0 0 20px;padding:12px 15px;font-size:12px;position:relative}.error button,.notice button{float:right;color:inherit;background:0 0;border:0;font-size:19px;line-height:1}.info-note{color:#5f7c76;background:#f2f7f6;border:1px solid #dfece8;border-radius:6px;margin:20px 0;padding:13px 15px;font-size:11px;line-height:1.6}.badge{white-space:nowrap;color:#72818a;background:#f1f4f6;border:1px solid #0000;border-radius:4px;align-items:center;gap:5px;padding:4px 8px;font-size:9px;font-weight:550;line-height:1.25;display:inline-flex}.badge.inprogress{color:#4c75a1;background:#edf3fb}.badge.open{color:#5c788c;background:#ecf1f5}.badge.pending{color:#ae7c31;background:#fff5e6}.badge.resolved,.badge.success{color:#468664;background:#eaf5ee}.badge.closed{color:#818d95;background:#eff1f2}.badge.high{color:#b77536;background:#fff2e7}.badge.critical,.badge.failed,.badge.denied{color:#b96054;background:#fbe9e6}.badge.normal{color:#7d909d;background:#f0f3f5}.badge.low{color:#819889;background:#f1f5f3}.badge.cancelled{color:#9e7f8c;background:#f2ebef}.subtle-tag,.report-contract{color:#80929a;border:1px solid var(--line);white-space:nowrap;border-radius:4px;padding:5px 8px;font-size:9px;font-weight:550}.report-contract{letter-spacing:1px;background:#fff;padding:8px 10px;font-size:8px}.fields-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:0 20px;display:grid}.fields-grid .checkbox{align-self:center}.empty{text-align:center;color:#99a6af;padding:50px 20px;font-size:12px}.stack{flex-direction:column;gap:22px;display:flex}.inline-button{margin:6px 0 20px}.text-button{color:var(--accent);text-align:left;background:0 0;border:0;padding:5px 0;font-size:12px}.icon-button{color:#8a9aa4;background:0 0;border:0;padding:6px;font-size:21px;line-height:1}.danger-link{color:#af6659;background:0 0;border:0;padding:5px;font-size:10px}.loading{color:#647c89;flex-direction:column;justify-content:center;align-items:center;gap:25px;min-height:100vh;display:flex}.loading h2{font-size:18px}.work-grid{grid-template-columns:1.3fr 1fr;gap:24px;display:grid}.availability{color:#7c8d95;white-space:nowrap;background:#f0f3f5;border:1px solid #dce4e7;border-radius:20px;align-items:center;gap:8px;padding:8px 13px;font-size:11px;display:flex}.availability i{background:#8b9ca5;border-radius:50%;width:6px;height:6px}.availability.on{color:#4f8964;background:#ecf7ef;border-color:#d7e9dc}.availability.on i{background:#58a973}.waiting-card{text-align:center;flex-direction:column;align-items:center;min-height:460px;padding:57px 35px;display:flex}.routing-orbit{color:#37947b;background:radial-gradient(circle,#e0f2e9 0%,#f0f8f4 60%);border:1px solid #d9ece4;border-radius:50%;justify-content:center;align-items:center;width:85px;height:85px;margin:20px 0 40px;display:flex;box-shadow:0 0 0 14px #f7faf8}.routing-orbit svg{width:30px;height:30px}.waiting-card h2{font-size:23px}.waiting-card p{color:#8a9aa3;max-width:340px;margin-bottom:25px;font-size:12px;line-height:1.8}.waiting-card small{margin-top:17px;font-size:10px}.flow-card{padding:35px 30px}.flow-card h3{margin-bottom:32px;font-size:19px}.flow-item{gap:18px;padding:0 0 24px;display:flex}.flow-item>span{color:#7d9f95;background:#f0f6f3;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:26px;height:26px;font-size:10px;display:flex}.flow-item strong{font-size:12px;font-weight:600}.flow-item p{color:#8a9ba5;margin:5px 0 0;font-size:11px;line-height:1.7}.flow-card .info-note{margin-bottom:0;font-size:10px}.filter-bar{border-bottom:1px solid var(--line);flex-wrap:wrap;align-items:center;gap:10px;padding:20px;display:flex}.filter-bar input,.filter-bar select{flex:1;width:auto;min-width:110px;min-height:36px;margin:0;padding:8px 10px;font-size:10px}.filter-bar .search-input{flex:3;min-width:230px}.table-meta{color:#80939e;border-bottom:1px solid var(--line);justify-content:space-between;padding:13px 23px;font-size:10px;display:flex}.table-meta span{color:#a1adb5;font-size:9px}table{border-collapse:collapse;text-align:left;width:100%;font-size:11px}th{letter-spacing:.85px;color:#92a0aa;border-bottom:1px solid var(--line);white-space:nowrap;background:#fbfcfd;padding:13px 22px;font-size:8px;font-weight:600}td{vertical-align:middle;border-bottom:1px solid #eef1f3;padding:18px 22px}tr:last-child td{border-bottom:0}.clickable{cursor:pointer}.clickable:hover{background:#f9fbfc}.case-number{color:#8397a3;font-size:9px;font-weight:500}.subject{color:#354e5a;min-width:160px;max-width:310px;margin-top:4px;font-size:11px;font-weight:550;display:block}.cell-sub{color:#92a0aa;margin-top:4px;font-size:9px;display:block}.sla{white-space:nowrap;font-size:10px}.sla.overdue{color:#ba7539}.sla.overdue i{background:#d2914b;border-radius:50%;width:5px;height:5px;margin-right:5px;display:inline-block}.sla small{margin-top:3px;font-size:8px;display:block}.stat-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin:23px 0;display:grid}.stat{padding:22px 22px 18px}.stat .eyebrow{letter-spacing:.75px;white-space:nowrap;margin-bottom:13px;font-size:8px}.stat strong{letter-spacing:-1px;font-size:32px;font-weight:600;display:block}.stat p{color:#91a0a9;margin:9px 0 0;font-size:9px}.stat.hero{background:var(--nav);border-color:var(--nav)}.stat.hero .eyebrow{color:#81a79f}.stat.hero strong{color:#f0f9f5}.stat.hero p{color:#8babae}.report-filters{flex-wrap:wrap;align-items:start;gap:18px;padding:17px 23px;display:flex}.report-filters>label{flex:1;min-width:130px;margin:0;font-size:9px}.report-filters select,.report-filters input{min-height:35px;padding:7px 10px;font-size:10px}.more-filters{color:#7e929d;width:100%;font-size:10px}.more-filters .fields-grid{margin-top:15px}.report-grid{grid-template-columns:1.45fr 1fr;gap:22px;margin-bottom:24px;display:grid}.distribution-row{margin:2px 0 25px}.distribution-row:last-child{margin-bottom:5px}.distribution-row>div:first-child{justify-content:space-between;align-items:center;font-size:11px;display:flex}.distribution-row strong{font-weight:500}.distribution-row span{font-size:14px;font-weight:600}.bar-track{background:#f0f4f5;border-radius:4px;height:7px;margin:10px 0 6px;overflow:hidden}.bar-track i{background:#5b9f8f;border-radius:4px;height:100%;display:block}.distribution-row small{color:#98a6ae;font-size:8px}.health-metric{color:#8497a2;border-bottom:1px solid #eef2f3;justify-content:space-between;align-items:center;padding:15px 0;font-size:11px;display:flex}.health-metric strong{color:#36515d;font-size:16px;font-weight:550}.health-metric .text-orange{color:var(--orange)}.health-metric+.small{margin:20px 0 0;font-size:10px;line-height:1.7}.back-link{color:#7a919c;background:0 0;border:0;margin:0 0 23px;padding:0;font-size:10px}.case-heading h1{max-width:800px;margin-bottom:15px;font-size:28px}.dot-separator{color:#b7c4cb;margin:0 12px}.case-grid{grid-template-columns:minmax(0,1fr) 275px;gap:23px;display:grid}.case-main,.case-side{flex-direction:column;gap:22px;display:flex}.tabs{border-bottom:1px solid var(--line);gap:22px;padding:0 26px;display:flex;overflow:auto}.tabs button{color:#8196a2;white-space:nowrap;background:0 0;border:0;border-bottom:2px solid #0000;padding:18px 0 15px;font-size:11px}.tabs button.active{border-color:var(--accent);color:var(--accent);font-weight:600}.tabs button span{background:#eef3f5;border-radius:4px;margin-left:5px;padding:2px 5px;font-size:8px}.case-description p{white-space:pre-wrap;color:#718792;font-size:12px;line-height:1.8}.current-step{background:#eef6f3;border:1px solid #daeae4;border-radius:7px;align-items:center;gap:15px;margin:24px 0;padding:17px;display:flex}.current-step .eyebrow{color:#76a092;margin-bottom:4px;font-size:8px}.current-step strong{color:#327e69;font-size:13px;font-weight:550;display:block}.step-icon{color:#3b9b80}.note{background:#fcfdfd;border:1px solid #e6ebee;border-radius:7px;margin-bottom:14px;padding:18px 20px}.note.public{border-left:3px solid #8dc0ac}.note header{justify-content:space-between;gap:15px;font-size:10px;display:flex}.note header strong{font-weight:600}.note header span{color:#98a8b1;font-size:9px}.note p{color:#667e89;white-space:pre-wrap;overflow-wrap:anywhere;margin:13px 0 0;font-size:12px}.notes{margin-bottom:25px}.side-card dl{margin:0 0 30px;font-size:11px}.side-card dt{color:#91a3ad;margin:17px 0 4px;font-size:9px}.side-card dd{color:#536e7b;margin:0;font-size:11px}.side-card label{font-size:10px}.side-card input,.side-card select,.side-card textarea{min-height:34px;padding:8px 10px;font-size:10px}.side-card .eyebrow{font-size:8px}.side-card .section-label{margin-top:0}.child-link{border:1px solid var(--line);text-align:left;background:#fafcfc;border-radius:5px;flex-direction:column;align-items:flex-start;gap:6px;width:100%;margin-top:10px;padding:12px;display:flex}.child-link>span{color:#8ba0aa;font-size:8px}.child-link strong{color:#587482;font-size:10px;font-weight:500}.file-row{border-bottom:1px solid var(--line);color:#56717f;align-items:center;gap:12px;padding:15px;display:flex}.file-row strong{font-size:12px;display:block}.file-row small{color:#92a3ac;font-size:9px;display:block}.file-row>span{margin-left:auto}.upload-box{background:#f9fbfa;border:1px dashed #cddcdd;border-radius:7px;margin-top:25px;padding:22px}.upload-box input{background:0 0;border:0;padding-left:0;font-size:11px}.upload-box label{margin-bottom:12px}.timeline article{border-left:1px solid #e0e8eb;margin-left:5px;padding:0 0 28px 22px;position:relative}.timeline article>i{background:#80b09d;border:2px solid #fff;border-radius:50%;width:7px;height:7px;position:absolute;top:4px;left:-4px;box-shadow:0 0 0 1px #d7e2dd}.timeline header{justify-content:space-between;font-size:10px;display:flex}.timeline header strong{font-weight:550}.timeline header span{color:#9aaab3;font-size:9px}.timeline p{color:#9aaab3;margin:5px 0;font-size:10px}details{color:#6d8490;font-size:10px}details summary{cursor:pointer}pre{white-space:pre-wrap;overflow-wrap:anywhere;background:#f6f8fa;border-radius:5px;max-width:420px;padding:12px;font-size:9px;line-height:1.6;overflow:auto}.simple-row{border-bottom:1px solid var(--line);justify-content:space-between;padding:14px 0;font-size:11px;display:flex}.simple-row span{color:#8aa0aa}.simple-row+form{margin-top:25px}.modal-backdrop{-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);z-index:100;background:#102a36a6;justify-content:center;align-items:center;padding:30px;display:flex;position:fixed;inset:0}.modal{background:#fff;border-radius:12px;width:690px;max-width:100%;max-height:93vh;padding:35px;position:relative;overflow:auto;box-shadow:0 25px 100px #102b3433}.modal-close{color:#8da0a9;background:0 0;border:0;font-size:23px;position:absolute;top:16px;right:22px}.modal>h2{margin:10px 0}.modal>.muted{font-size:12px}.import-summary{color:#8296a0;justify-content:space-between;padding:20px 0;font-size:12px;display:flex}.import-summary strong{color:#3f5e6c}.admin-layout{grid-template-columns:195px minmax(0,1fr);gap:25px;display:grid}.admin-nav{flex-direction:column;gap:4px;display:flex}.admin-nav button{text-align:left;color:#79909d;background:0 0;border:0;border-radius:5px;justify-content:space-between;align-items:center;padding:13px 14px;font-size:10px;display:flex}.admin-nav button.active{color:#4d8575;background:#e5efeb;font-weight:600}.admin-nav button span{opacity:.6;font-size:16px}.admin-content{min-width:0}.admin-content table{font-size:10px}.admin-content th{padding:12px 20px}.admin-content td{padding:13px 20px}.admin-content .card-body>.muted{font-size:12px}.field-editor{background:#f8fafb;border:1px solid #e7edef;border-radius:6px;margin-bottom:12px;padding:13px 15px}.field-row{align-items:center;gap:12px;display:flex}.field-row label{flex:1;min-width:50px;margin-bottom:0;font-size:9px}.field-row .checkbox{white-space:nowrap;flex:.7;padding-top:20px;font-size:9px}.field-row input,.field-row select{min-height:34px;padding:7px 9px;font-size:10px}.field-editor>label{margin:14px 0 0;font-size:9px}.workflow-editor{margin-top:35px}.workflow-toolbar{flex-wrap:wrap;gap:6px;margin:18px 0 12px;display:flex}.workflow-canvas{background-color:#fafcfc;background-image:radial-gradient(#dfe7e9 .8px,#0000 .8px);background-size:15px 15px;border:1px solid #e4ebed;border-radius:7px;min-height:180px;overflow:auto}.workflow-canvas svg{min-width:500px;display:block}.workflow-node{cursor:pointer;outline-offset:5px}.workflow-properties{background:#f9fcfa;border:1px solid #dceae5;border-radius:6px;margin-top:13px;padding:18px}.workflow-properties .section-label{margin-top:0}.workflow-properties label{font-size:10px}.workflow-properties input,.workflow-properties select{font-size:11px}.rule-builder{background:#f8fafb;border:1px solid #e4ebee;border-radius:7px;margin:22px 0;padding:23px}.rule-label{letter-spacing:1.5px;color:#78a293;margin-bottom:16px;font-size:9px;font-weight:650;display:block}.login-shell{background:#fff;grid-template-columns:1.1fr 1fr;min-height:100vh;display:grid}.login-story{background:var(--nav);color:#fff;flex-direction:column;justify-content:space-between;padding:48px 60px 34px;display:flex;position:relative;overflow:hidden}.login-story:after{content:"";pointer-events:none;border:1px solid #33585b;border-radius:50%;width:700px;height:700px;position:absolute;bottom:-260px;right:-240px;box-shadow:0 0 0 70px #ffffff02,0 0 0 140px #ffffff01}.login-story>.brand{font-size:29px}.login-story>div:nth-child(2){z-index:1;padding:80px 0;position:relative}.login-story h1{letter-spacing:-2.7px;color:#f1f6f5;margin:20px 0 25px;font-size:56px;line-height:1.15}.login-story p{color:#8aa9b1;font-size:14px}.login-story .light{color:#6cb69f;font-size:9px}.login-pill{color:#9db7bd;margin-top:40px;font-size:10px;line-height:2}.login-pill span{color:#3c7a70;margin:0 10px}.login-story>small{color:#668996;letter-spacing:1.5px;font-size:8px}.login-form{justify-content:center;align-items:center;padding:60px;display:flex}.login-card{width:360px;max-width:100%}.login-card h2{font-size:25px}.login-card .muted{margin-bottom:35px;font-size:12px}.login-card form{margin-top:35px}.login-card label{margin-bottom:20px}.login-card input{height:44px}.login-card .primary{height:44px;margin-top:9px}.login-card .small{margin-top:25px;font-size:10px;line-height:1.7}@media (min-width:1600px){.main-content{padding-top:45px}.sidebar{width:250px}.main-wrap{width:calc(100% - 250px);margin-left:250px}}@media (max-width:1200px){.main-content{padding:28px 24px}.topbar{padding:0 24px}.sidebar{width:205px;padding-left:15px;padding-right:15px}.main-wrap{width:calc(100% - 205px);margin-left:205px}.stat-grid{gap:12px}.stat{padding:18px 16px}.stat .eyebrow{font-size:7px}.case-grid{grid-template-columns:minmax(0,1fr) 240px}.card-body{padding:22px}.admin-layout{grid-template-columns:155px minmax(0,1fr);gap:16px}.admin-nav button{font-size:9px}.field-row{flex-wrap:wrap}.field-row label{flex-basis:35%}.field-row .checkbox{flex-basis:30%}}@media (max-width:950px){.sidebar{width:75px;padding:25px 12px}.sidebar .brand>span:nth-child(2),.workspace-label,.sidebar nav button:not(.active) i,.sidebar-foot .profile,.sidebar-foot .logout,.local-indicator{display:none}.sidebar .brand{justify-content:center}.sidebar nav{margin-top:42px}.sidebar nav button{justify-content:center;gap:0;padding:14px 9px;font-size:0}.sidebar nav button.active:before{left:-12px}.sidebar nav svg{width:20px;height:20px}.main-wrap{width:calc(100% - 75px);margin-left:75px}.stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.stat .eyebrow{font-size:8px}.case-grid{grid-template-columns:1fr}.case-side{grid-template-columns:1fr 1fr;align-items:start;display:grid}.work-grid{grid-template-columns:1fr}.flow-card{display:none}.report-grid{grid-template-columns:1fr}.report-grid .side-card{grid-template-columns:1fr 1fr;gap:0 20px;display:grid}.report-grid .side-card>.eyebrow,.report-grid .side-card>h3,.report-grid .side-card>p{grid-column:span 2}.admin-layout{grid-template-columns:1fr}.admin-nav{flex-direction:row;overflow:auto}.admin-nav button{white-space:nowrap;font-size:10px}.admin-nav span{display:none}.login-story{padding:35px}.login-story h1{font-size:43px}.login-form{padding:40px}.top-right .environment{display:none}}@media (max-width:640px){h1{font-size:26px}.main-content{padding:24px 16px}.topbar{min-height:56px;padding:0 16px}.top-right{display:none}.page-title{flex-direction:column;align-items:flex-start;gap:18px}.page-title p{font-size:11px}.page-title>.report-contract{display:none}.case-side,.fields-grid{grid-template-columns:1fr}.modal-backdrop{padding:12px}.modal{padding:28px 22px}.form-actions{flex-direction:column;align-items:stretch}.form-actions select{width:100%;max-width:none}.case-heading h1{font-size:23px}.note header{flex-direction:column;gap:3px}.tabs{gap:17px;padding:0 20px}.sidebar{width:60px;padding:20px 8px}.sidebar .brand-mark{width:28px;height:28px;font-size:18px}.main-wrap{width:calc(100% - 60px);margin-left:60px}.sidebar nav button.active:before{left:-8px}.page-footer{padding:15px 16px;font-size:7px}.page-footer span{display:none}.stat{padding:17px 13px}.stat .eyebrow{font-size:6px}.stat strong{font-size:28px}.stat p{font-size:8px;line-height:1.5}.report-filters{padding:18px}.report-filters>label{min-width:140px}.waiting-card{padding:45px 25px}.login-shell{grid-template-columns:1fr}.login-story{min-height:240px;padding:25px 30px}.login-story>div:nth-child(2){padding:20px 0 5px}.login-story h1{margin:12px 0 15px;font-size:33px}.login-story p,.login-story .login-pill,.login-story>small,.login-story .light{display:none}.login-story>.brand{font-size:22px}.login-form{align-items:start;padding:35px 25px}.card-header{padding:20px}.field-row{flex-direction:column;align-items:stretch}.field-row .checkbox{padding:5px 0}.admin-content .card-body{padding:20px}.report-grid .side-card{display:block}.filter-bar .search-input{min-width:180px}.topbar{font-size:9px}}.line-ref{color:var(--accent);letter-spacing:.2px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-weight:650}.text-button{text-align:left;text-underline-offset:3px;background:0 0;border:0;padding:0;text-decoration:underline}.service-panel{margin-bottom:24px;padding:26px}.service-title{justify-content:space-between;align-items:flex-start;gap:15px;display:flex}.service-title h2{margin:7px 0}.service-title p{color:var(--muted)}.service-facts{border-top:1px solid var(--line);border-bottom:1px solid var(--line);grid-template-columns:repeat(3,1fr);gap:20px;padding:20px 0;display:grid}.service-facts>div{flex-direction:column;gap:5px;display:flex}.service-facts small{letter-spacing:1px;color:var(--muted);font-size:10px}.service-facts span{color:var(--muted);font-size:12px}.simulation-note{color:var(--muted);margin:12px 0 20px;font-size:12px}.service-columns{overflow-wrap:anywhere;grid-template-columns:1fr 1fr;gap:20px;margin-top:20px;display:grid}.outage-notice{background:#fff7e8;border:1px solid #f2d398;border-radius:9px;margin:12px 0;padding:16px}.outage-notice>.badge{margin-left:10px}.outage-notice p{margin:8px 0 0}.outage-notice small{margin-top:8px;display:block}.line-history-item{text-align:left;border:0;border-top:1px solid var(--line);background:0 0;justify-content:space-between;align-items:center;gap:14px;width:100%;padding:14px 0;display:flex}.line-history-item strong{color:var(--accent);margin-right:8px}.selected-line-summary{background:var(--accent-soft);border-radius:8px;flex-direction:column;gap:5px;margin:15px 0;padding:16px;display:flex}.amber-text{color:#8c5917}.outage-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;display:grid}.outage-card,.outage-editor{padding:24px}.outage-editor{max-width:900px;margin-bottom:25px}.outage-card h2{font-size:20px}.outage-card details{margin:12px 0 20px}.outage-card summary{cursor:pointer;color:var(--accent)}.outage-lines{flex-wrap:wrap;gap:8px;margin:20px 0;display:flex}.outage-lines>span{border:1px solid var(--line);color:var(--accent);border-radius:7px;flex-direction:column;padding:9px 12px;font-family:ui-monospace,monospace;display:flex}.outage-lines small{color:var(--muted);font-family:inherit;font-size:10px}.line-checkboxes{border:1px solid var(--line);border-radius:8px;max-height:260px;margin:12px 0;overflow:auto}.line-checkboxes label{border-bottom:1px solid var(--line);flex-direction:row;align-items:center;gap:12px;margin:0;padding:10px 14px;display:flex}.line-checkboxes input{width:17px;min-width:17px}.badge.online,.badge.resolved{color:#226b4c;background:#e4f5ed}.badge.offline{color:#a1322c;background:#fee9e7}.badge.degraded,.badge.investigating,.badge.identified{color:#936014;background:#fff1d8}.badge.monitoring{color:#086d9c;background:#e4f2fc}.badge.unknown{color:#687781;background:#eff1f4}@media (max-width:1100px){.outage-grid{grid-template-columns:1fr}.service-facts{grid-template-columns:1fr 1fr}}@media (max-width:700px){.service-facts,.service-columns{grid-template-columns:1fr}.service-panel{padding:18px}.service-title{flex-direction:column}.line-history-item{align-items:flex-start}.sidebar .brand{font-size:24px}}:root{--bg:#f4f8fc;--nav:#292929;--ink:#292929;--muted:#68738b;--line:#e3e8f1;--accent:#444;--accent-soft:#f7f7f7;--shadow:0 5px 22px #29292905}body{font-family:Arial,Helvetica,sans-serif;font-size:14px}.brand-dot{color:#bbb}.brand-mark{color:#292929;background:#bbb;border-radius:10px}.sidebar{background:#292929}.sidebar nav button.active{color:#fff;background:#444}.sidebar nav button.active:before{background:#bbb}.card{box-shadow:var(--shadow);border-radius:16px}h1{letter-spacing:-1px;font-size:34px}h2{letter-spacing:-.5px}.primary{background:#444;border-color:#444;border-radius:9px}.secondary{border-radius:9px}.topbar{background:#fff}.main-content{width:100%;max-width:1580px;margin:auto}.eyebrow{letter-spacing:1.6px;font-size:10px}.live-label{color:var(--muted);align-items:center;gap:7px;font-size:11px;display:flex}.live-label i{background:#444;border-radius:50%;width:6px;height:6px}.workspace-hero{text-align:center;background:#f7f7f7;border:1px solid #e6e6e6;border-radius:20px;margin-bottom:28px;padding:46px 45px}.workspace-hero h2{margin:12px 0 25px;font-size:29px}.finder{text-align:left;max-width:850px;margin:0 auto 22px;position:relative}.finder-input{background:#fff;border:1px solid #d6deed;border-radius:32px;align-items:center;gap:15px;padding:7px 18px;display:flex;box-shadow:0 4px 16px #29292906}.finder-input>span{font-size:30px;line-height:1}.finder-input input{background:0 0;width:100%;padding:10px 0;box-shadow:none!important;border:0!important;outline:none!important}.finder-input button{color:var(--muted);background:0 0;border:0;font-size:24px}.finder-results{border:1px solid var(--line);z-index:15;background:#fff;border-radius:15px;max-height:430px;padding:16px;position:absolute;top:100%;left:0;right:0;overflow:auto;box-shadow:0 18px 50px #29292925}.finder-results small{color:var(--muted);letter-spacing:1px;text-transform:uppercase;margin:7px 10px;font-size:10px;display:block}.finder-results button{text-align:left;width:100%;color:var(--ink);background:#fff;border:0;border-radius:8px;flex-direction:column;gap:4px;padding:12px;display:flex}.finder-results span{color:var(--muted);font-size:12px}.search-empty{text-align:center;padding:65px 20px}.search-empty>div{color:#444;font-size:50px}.search-empty p{max-width:420px;color:var(--muted);margin:auto}.section-card,.customer-result{margin-bottom:25px;padding:25px}.panel-heading{justify-content:space-between;align-items:center;gap:16px;margin-bottom:22px;display:flex}.panel-heading h2{margin:6px 0 0;font-size:23px}.count-pill{color:#444;vertical-align:middle;background:#f2f2f2;border-radius:25px;padding:4px 10px;font-size:12px}.network-cards{grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;display:grid}.network-cards>button{text-align:left;color:var(--ink);background:#fafafa;border:1px solid #e6e6e6;border-radius:14px;flex-direction:column;gap:12px;padding:22px;display:flex}.network-cards h3{margin:0;font-size:17px}.network-cards p{color:var(--muted);margin:0;font-size:12px}.network-cards small{color:var(--muted);font-size:11px}.network-cards>button>div{flex-direction:column;gap:4px;margin-top:auto;font-size:12px;display:flex}.deadline{white-space:nowrap;font-size:12px}.deadline small{color:var(--muted);margin-top:3px;font-size:10px;display:block}.deadline.late{color:#a02f49;font-weight:600}.kpi-grid{grid-template-columns:repeat(5,minmax(0,1fr));gap:14px;margin-bottom:24px;display:grid}.kpi-card{flex-direction:column;gap:11px;padding:23px 18px;display:flex}.kpi-card small{color:var(--muted)}.kpi-card strong{letter-spacing:-1.5px;font-size:34px;font-weight:600}.kpi-card span{color:var(--muted);font-size:10px}.kpi-card:first-child{color:#fff;background:#292929}.kpi-card:first-child small,.kpi-card:first-child span{color:#e6e6e6}.attention-row{border:0;border-bottom:1px solid var(--line);text-align:left;width:100%;color:var(--ink);background:0 0;align-items:center;gap:16px;padding:17px 0;display:flex}.attention-row>span:nth-child(2){flex:1}.attention-row strong{font-size:13px}.attention-row small{color:var(--muted);margin-top:6px;display:block}.attention-symbol{color:#a8490d;background:#fff2e8;border-radius:8px;place-items:center;width:30px;min-width:30px;height:30px;font-weight:700;display:grid}.attention-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-bottom:20px;display:grid}.attention-point{border:1px solid var(--line);text-align:left;color:var(--ink);background:#fafbff;border-left:3px solid #444;border-radius:10px;padding:18px}.attention-point h3{margin:8px 0;font-size:16px}.attention-point p{font-size:13px}.attention-point small{color:var(--muted);margin-bottom:15px;line-height:1.5;display:block}.attention-point>strong{color:#444;font-size:12px}.attention-point.warning{border-left-color:#ff700a}.attention-point.positive{background:#f2ffff;border-left-color:#00aabd}.pagination{border-top:1px solid var(--line);color:var(--muted);justify-content:space-between;align-items:center;padding:17px 22px;font-size:12px;display:flex}.site-block{border-top:1px solid var(--line);margin-top:22px;padding-top:22px}.site-block h3{margin-bottom:5px}.connection-cards{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;display:grid}.connection-cards button{border:1px solid var(--line);text-align:left;background:#fff;border-radius:12px;flex-direction:column;align-items:flex-start;gap:10px;padding:18px;display:flex}.connection-cards span{color:var(--muted);font-size:12px}.record-switch{background:#f4f4f4;border-radius:9px;margin:20px 0;padding:4px;display:flex}.record-switch button{color:var(--muted);background:0 0;border:0;border-radius:7px;flex:1;padding:11px;font-size:12px}.record-switch button.active{color:#444;background:#fff;font-weight:600;box-shadow:0 1px 5px #29292915}.modal .finder{margin:0 0 15px}.modal .finder-input{border-radius:10px}.activity-timeline article{gap:18px;padding:0 0 28px;display:flex;position:relative}.activity-timeline article:before{content:"";background:#e3e3e3;width:1px;position:absolute;top:12px;bottom:0;left:5px}.activity-dot{z-index:1;background:#444;border:3px solid #e6e6e6;border-radius:50%;width:11px;min-width:11px;height:11px;margin-top:4px}.activity-timeline article>div:last-child{flex:1;min-width:0}.activity-timeline header{justify-content:space-between;gap:15px;margin-bottom:5px;display:flex}.activity-timeline time,.activity-timeline small{color:var(--muted);font-size:11px}.activity-timeline p{white-space:pre-wrap;color:#35415b;background:#fafafa;border-radius:8px;margin:10px 0;padding:12px}.activity-timeline summary{color:var(--muted);cursor:pointer;margin-top:8px;font-size:10px}.activity-timeline pre{white-space:pre-wrap;overflow-wrap:anywhere;font-size:10px}.activity-followup{color:#444;font-size:11px}.readonly-banner{justify-content:space-between;align-items:center;gap:12px;margin-bottom:20px;display:flex}.outage-summary{background:#f7f7f7;border-radius:12px;grid-template-columns:repeat(3,1fr);gap:20px;margin:20px 0;padding:20px;display:grid}.outage-summary span{flex-direction:column;gap:7px;display:flex}.outage-summary small{letter-spacing:1px;color:var(--muted);font-size:10px}.outage-update-form,.add-line{border-top:1px solid var(--line);margin:28px 0;padding-top:25px}.section-spacing{margin-bottom:25px}.badge.reported{color:#9c5510;background:#fff0df}.badge.rejected{color:#736684;background:#f0edf8}.table-scroll td>strong{font-size:12px}.network-cards .badge{align-self:flex-start}@media (max-width:1200px){.kpi-grid{grid-template-columns:repeat(3,1fr)}.network-cards,.attention-grid{grid-template-columns:repeat(2,1fr)}.panel-heading{flex-wrap:wrap;align-items:flex-start}}@media (max-width:700px){.kpi-grid,.network-cards,.attention-grid,.connection-cards{grid-template-columns:1fr}.kpi-grid{grid-template-columns:1fr 1fr}.workspace-hero{padding:28px 18px}.workspace-hero h2{font-size:22px}.finder-input{gap:8px;padding:5px 13px}.finder-input input{font-size:12px}.section-card,.customer-result{padding:18px}.outage-summary{grid-template-columns:1fr}.activity-timeline header{flex-direction:column;gap:4px}.top-right>span{display:none}.attention-row{gap:10px}.live-label{display:none}.readonly-banner{flex-direction:column;align-items:flex-start}.section-card .table-scroll table{min-width:720px}.section-card .table-scroll td:first-child,.section-card .table-scroll th:first-child{min-width:275px}.section-card .table-scroll{overflow-x:auto}.section-card .table-meta{gap:12px;font-size:10px;line-height:1.5}}:root{--bg:#fff;--card:#fff;--nav:#f8f8f8;--ink:#262626;--muted:#737373;--line:#e9e9e9;--accent:#292929;--accent-soft:#f0f0f0;--shadow:0 2px 8px #00000003}body{color:var(--ink);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-size:14px}h1{letter-spacing:-1.1px;font-size:31px;font-weight:600}h2{font-size:22px;font-weight:600}h3{font-size:16px;font-weight:600}.sidebar{background:#f8f8f8;border-right:1px solid #ededed;width:235px;padding:28px 15px 18px;overflow-y:auto}.brand{color:#252525;letter-spacing:-.8px;padding:0 12px;font-size:24px}.brand-mark{color:#fff;letter-spacing:-1px;background:#252525;border-radius:10px;width:32px;height:32px;font-size:19px}.workspace-label{color:#888;letter-spacing:1px;margin-top:33px;font-size:9px}.workspace-label span{color:#777;background:#ededed;border:0}.sidebar nav{gap:3px}.sidebar nav button{color:#626262;border-radius:9px;padding:11px 12px;font-size:13px}.sidebar nav button:hover{color:#222;background:#eee}.sidebar nav button.active{color:#222;background:#e9e9e9;font-weight:550}.sidebar nav button.active:before{display:none}.sidebar nav button i{background:#40946b}.sidebar nav svg{opacity:.8}.sidebar-foot{border-color:#e8e8e8}.local-indicator{color:#888;border-color:#e8e8e8}.profile strong{color:#303030}.profile small,.logout{color:#777}.avatar{color:#444;background:#e6e6e6}.main-wrap{background:#fff}.main-content{max-width:1640px;padding:36px 44px 60px}.topbar{color:#909090;background:#fff;border-color:#eee;min-height:78px;padding:19px 35px}.topbar strong{color:#444}.top-right{gap:20px}.environment{color:#888!important;background:#f2f2f2!important;border:0!important}.page-footer{color:#999;background:#fff;border-color:#eee}.muted,p{color:#717171}.eyebrow{color:#888;letter-spacing:1.4px;font-size:9px}.card{border:1px solid var(--line);box-shadow:none;border-radius:14px}.card-header{background:#fff;border-color:#eee}.primary{color:#fff;box-shadow:none;background:#282828;border-color:#282828;border-radius:9px}.primary:hover{background:#444}.secondary{color:#444;background:#fff;border-color:#dedede;border-radius:9px}.secondary:hover{background:#fafafa;border-color:#aaa}.text-button{color:#555}.text-button:hover{color:#111}.workspace-hero{box-shadow:none;background:#fafafa;border:1px solid #eee;border-radius:18px;padding:40px 48px}.workspace-hero h2{color:#292929;font-size:28px;font-weight:500}.workspace-hero .eyebrow{color:#888}.finder input,input,select,textarea{color:#333;background:#fff;border-color:#dfdfdf;border-radius:9px}input:focus,select:focus,textarea:focus{border-color:#888;outline:2px solid #2223}.finder-box{background:#fff;border-color:#ddd;box-shadow:0 3px 16px #00000005}.finder-results{border-color:#ddd}.finder-results button:hover{background:#f6f6f6}.admin-nav button.active{color:#252525;background:#ededed}.report-contract,.count-pill{color:#777;background:#f4f4f4;border-color:#eee}.kpi-card{background:#fff}.kpi-card strong{color:#292929}.attention-symbol{color:#9a681d;background:#fbf3e7}.attention-row:hover{background:#fafafa}.login-shell{background:#fff}.login-story{color:#262626;background:#f7f7f7;border-right:1px solid #eee}.login-story .brand{color:#222}.login-story h1{color:#222;letter-spacing:-2.5px;font-size:60px;font-weight:500}.login-story p,.login-story small,.login-story .eyebrow{color:#888}.login-pill{color:#777;background:#fff;border-color:#ddd}.login-pill span{color:#aaa}.login-card{box-shadow:none}.login-card h2{color:#222}.login-form{background:#fff}.service-banner,.connection-context,.context-card{color:#444;background:#fafafa;border-color:#e5e5e5}.timeline-dot{background:#888}.badge{border-radius:6px}table th{color:#777;background:#fafafa}table td{border-color:#eee}.section-card{margin-top:24px}.notice{color:#306544;background:#f0f8f2;border-color:#dceadf}.org-context{align-items:center;gap:9px;font-size:12px;display:flex}.org-context select{max-width:200px;padding:7px 30px 7px 11px}.org-context small{color:#888;font-size:10px}.org-context strong{color:#555;font-weight:500}.sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.agent-layout{grid-template-columns:320px minmax(0,1fr);align-items:start;gap:25px;display:grid}.agent-search{padding:25px}.agent-search h2{margin-bottom:18px;font-size:18px}.agent-search input{width:100%}.agent-search>p{margin:12px 0 8px}.agent-results{flex-direction:column;gap:5px;display:flex}.agent-results button{text-align:left;color:#333;background:0 0;border:0;border-radius:10px;align-items:center;gap:10px;width:100%;padding:14px 8px;display:flex}.agent-results button:hover,.agent-results button.selected{background:#f1f1f1}.agent-results strong{font-size:12px;display:block}.agent-results small{color:#888;margin-top:4px;font-size:10px;display:block}.agent-results button>span:last-child{color:#aaa;margin-left:auto}.person-avatar{color:#555;background:#eee;border-radius:50%;flex-shrink:0;place-items:center;width:35px;height:35px;font-weight:550;display:grid}.person-avatar.large{background:#f0f0f0;width:65px;height:65px;font-size:26px}.agent-profile{padding:32px}.profile-heading{border-bottom:1px solid #eee;align-items:center;gap:20px;margin-bottom:24px;padding-bottom:28px;display:flex}.profile-heading h2{margin:5px 0 7px}.profile-heading p{margin:0;font-size:12px}.agent-placeholder{text-align:center;color:#888;flex-direction:column;justify-content:center;align-items:center;min-height:450px;display:flex}.agent-placeholder h2{color:#444;font-size:21px}.placeholder-glyph{color:#bcbcbc;margin-bottom:15px;font-size:65px}.competency{border-bottom:1px solid #eee;align-items:center;gap:13px;padding:16px 0;display:flex}.competency strong{font-size:13px;font-weight:550;display:block}.competency small{color:#999;margin-top:4px;display:block}.competency .text-button{margin-left:auto;font-size:11px}.competency-check{color:#638773;background:#f2f7f3;border-radius:50%;place-items:center;width:29px;height:29px;display:grid}.competency-check.expired{color:#b47e39;background:#fbf5ea}.training-form{background:#fafafa;border:1px solid #eee;border-radius:12px;margin-top:30px;padding:22px}.training-form h3{margin-bottom:18px}.training-form .primary{margin-top:8px}.period-control{color:#888;min-width:150px;font-size:11px}.period-control select{margin-top:6px}.performance-kpis{grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;margin:25px 0;display:grid}.metric-card{background:#fff;border:1px solid #e8e8e8;border-radius:14px;flex-direction:column;min-height:135px;padding:24px 25px;display:flex}.metric-card>small{color:#777;font-size:12px}.metric-card>strong{letter-spacing:-1px;color:#303030;margin:10px 0;font-size:31px;font-weight:550;line-height:1.3}.metric-card>span{color:#999;font-size:11px}.performance-main{grid-template-columns:minmax(0,1.7fr) minmax(290px,1fr);gap:20px;display:grid}.trend-card,.target-summary{padding:27px}.trend-card h2,.target-summary h2{margin:6px 0 0;font-size:19px}.bar-chart{align-items:flex-end;gap:9px;height:225px;margin-top:28px;padding-top:15px;display:flex}.chart-column{flex-direction:column;flex:1;align-items:center;min-width:0;height:100%;display:flex}.chart-column>span{color:#aaa;height:20px;font-size:10px}.bar-slot{background:#fafafa;border-radius:5px 5px 0 0;flex:1;align-items:flex-end;width:100%;display:flex}.bar-slot i{background:#777b79;border-radius:5px 5px 0 0;width:100%;min-height:1px;display:block}.chart-column>small{color:#999;white-space:nowrap;margin-top:10px;font-size:8px}.attainment{margin-top:27px}.attainment>div{justify-content:space-between;font-size:12px;display:flex}.attainment strong{font-weight:500}.attainment span{color:#555}.attainment progress{accent-color:#718879;border:0;border-radius:9px;width:100%;height:6px;margin:11px 0 4px}.attainment progress::-webkit-progress-bar{background:#f0f0f0;border-radius:9px}.attainment progress::-webkit-progress-value{background:#718879;border-radius:9px}.attainment>small{color:#999;font-size:10px}.performance-secondary{grid-template-columns:1fr 1.5fr 1fr;gap:16px;margin:20px 0 35px;display:grid}.performance-secondary .metric-card>strong{letter-spacing:-.5px;font-size:23px}.scorecard-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;display:grid}.scorecard{padding:25px}.scorecard .panel-heading{align-items:start;gap:12px}.scorecard h3{max-width:65%;font-size:15px}.scorecard .count-pill{white-space:nowrap;font-size:9px}.goal-row{margin:20px 0}.goal-row>div:first-child{justify-content:space-between;gap:10px;font-size:12px;display:flex}.goal-row strong{white-space:nowrap;font-weight:550}.goal-row strong small{color:#aaa;font-weight:400}.goal-track{background:#f1f1f1;border-radius:6px;height:4px;margin:8px 0 3px;overflow:hidden}.goal-track i{border-radius:6px;height:100%;display:block}.goal-track .met{background:#7b9984}.goal-track .miss{background:#c4a577}.goal-met{color:#728e7a;font-size:9px}.goal-miss{color:#b18d57;font-size:9px}.measurement-notes{color:#888;border-top:1px solid #eee;margin-top:30px;padding:20px 0;font-size:11px}.measurement-notes summary{cursor:pointer}.measurement-notes p{margin:12px 0 0}.selection-strip{background:#f7f7f7;border-radius:10px;justify-content:space-between;padding:12px 18px;display:flex}.target-fields{grid-template-columns:1fr 1fr;gap:20px;margin:25px 0;display:grid}.target-fields label{margin:0}.target-fields strong{font-size:12px;font-weight:500}.target-fields input{margin:8px 0 7px}.target-fields small{color:#999}.targets-editor{padding:28px}.target-publish{color:#888;border-top:1px solid #eee;justify-content:space-between;align-items:center;padding-top:25px;font-size:11px;display:flex}.work-clock{color:#888;background:#fafafa;border:1px solid #e8e8e8;border-radius:12px;align-items:center;gap:12px;margin-bottom:24px;padding:12px 18px;font-size:11px;display:flex}.work-clock strong{color:#555;font-weight:500}.clock-dot{background:#bbb;border-radius:50%;width:7px;height:7px}.clock-dot.running{background:#6f9579}.work-clock .text-button{margin-left:auto;font-size:11px}.work-clock small{font-size:9px}.panel-heading input[type=search]{max-width:250px}.table-scroll{overflow:auto}.pagination{color:#888;justify-content:space-between;align-items:center;padding:18px 0;font-size:11px;display:flex}@media (min-width:1600px){.performance-kpis{grid-template-columns:repeat(6,minmax(0,1fr))}.metric-card{padding:22px 20px}.metric-card>strong{font-size:29px}}@media (max-width:1150px){.agent-layout{grid-template-columns:270px minmax(0,1fr)}.main-content{padding:30px 25px}.topbar{padding:15px 25px}.top-right>span:last-child{display:none}.performance-main,.scorecard-grid,.performance-secondary{grid-template-columns:1fr}.org-context small,.topbar>div:first-child{display:none}.work-clock{flex-wrap:wrap}.work-clock small{display:none}}@media (max-width:800px){.agent-layout{grid-template-columns:1fr}.performance-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.target-fields{grid-template-columns:1fr}.login-story h1{font-size:40px}.main-content{padding:24px 18px}.agent-profile{padding:22px}.org-context select{max-width:150px}.topbar{padding:12px 18px}.sidebar{width:200px}.main-wrap{margin-left:200px}.workspace-hero{padding:28px}.scorecard{padding:20px}}.user-picker{border-bottom:1px solid #eee;margin-bottom:25px;padding-bottom:22px}.user-picker .secondary{margin-top:8px}.user-picker .agent-results{margin-top:12px}.user-picker .agent-results button{justify-content:space-between}.user-picker .agent-results small{margin-top:0}@media (max-width:950px){.sidebar{width:72px;padding:24px 10px}.main-wrap{width:calc(100% - 72px);margin-left:72px}.sidebar .brand{padding:0}.sidebar nav button{gap:0;padding:14px 9px;font-size:0}.sidebar nav{margin-top:35px}.topbar{justify-content:flex-end}.workspace-label,.sidebar-foot{display:none}}@media (max-width:640px){.sidebar{width:60px;padding:20px 7px}.main-wrap{width:calc(100% - 60px);margin-left:60px}.performance-kpis,.performance-secondary,.scorecard-grid{grid-template-columns:1fr}.performance-main{grid-template-columns:minmax(0,1fr)}.metric-card>strong{font-size:28px}.top-right{gap:10px}.org-context select{max-width:145px}.top-right .primary{padding:9px;font-size:10px}.environment{display:none}.profile-heading{align-items:flex-start;gap:12px}.profile-heading .person-avatar{display:none}.target-publish{flex-direction:column;align-items:flex-start;gap:15px}.panel-heading input[type=search]{max-width:100%}.chart-column>small{font-size:6px}.bar-chart{gap:4px}.goal-row>div:first-child{font-size:10px}.goal-row strong small{font-size:9px}.scorecard .panel-heading{flex-wrap:wrap}.scorecard h3{max-width:none}.selection-strip{gap:10px}.login-story h1{font-size:40px}}.organisation-switch-overlay{z-index:1000;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px);color:#777;background:#ffffffed;flex-direction:column;justify-content:center;align-items:center;gap:18px;font-size:13px;display:flex;position:fixed;inset:0}.organisation-switch-overlay strong{color:#333;font-size:21px;font-weight:500}.organisation-switch-overlay .brand-mark{width:42px;height:42px;font-size:26px}.live-label i{background:#7b9482}.activity-timeline p{color:#555}.activity-followup{color:#666}.activity-dot{background:#888;border-color:#e5e5e5}.customer-conversation .info-note{margin-bottom:24px}.customer-conversation .notes{margin:24px 0}.conversation-file{color:#48674a;overflow-wrap:anywhere;margin-top:10px;font-size:12px;display:block}.portal-policy{background:#f8f9f7;border:1px solid #e1e5dd;border-radius:10px;margin:20px 0;padding:20px}.portal-policy h4{margin:0 0 14px}.portal-policy .fields-grid{margin-bottom:10px}.case-window-shell{display:block}.case-window-shell>.sidebar{display:none}.case-window-shell>.main-wrap{width:100%;margin-left:0}.case-window-shell .topbar .top-right>button{display:none}.time-total{background:#f6f6f6;border-radius:14px;flex-direction:column;gap:8px;padding:24px;display:flex}.time-total>span{letter-spacing:.1em;color:#666;font-size:11px}.time-total>strong{letter-spacing:-.04em;font-size:36px}.time-total>small,.time-action small{color:#777;display:block}.case-time h3{margin:28px 0 12px}.time-bar{grid-template-columns:110px 1fr 110px;align-items:center;gap:12px;padding:9px 0;font-size:13px;display:grid}.time-bar>div{background:#eee;border-radius:6px;height:8px;overflow:hidden}.time-bar i{background:#4f8177;border-radius:6px;height:100%;display:block}.time-bar>strong{text-align:right;font-variant-numeric:tabular-nums}.time-action{border-bottom:1px solid #eee;justify-content:space-between;gap:12px;padding:12px 0;display:flex}@media (max-width:600px){.time-bar{grid-template-columns:85px 1fr 90px}}.case-window-shell .case-main,.case-window-shell .case-side,.case-window-shell .card{min-width:0;max-width:100%}@media (max-width:950px){.case-window-shell .case-grid{grid-template-columns:minmax(0,1fr)}}.case-time td small{color:#888;margin-top:4px;display:block}
